SHIPPING INFO
Thank you for considering ordering from my small business! All orders are processed through USPS. Typically I take 1-4 business days to process orders but around holidays might differ, if they do I will make an announcement on the home page. Orders will be provided a tracking number usable through Google and USPS' website.
GENERAL INFO
Hello! My name is Chai and I started this business because I've been a part of the nerdy community for my whole life but specifically I've been a part of the anime community for almost 15 years now and wanted to see more anime merch as day to day items that a lot of people use. I've also always been a fan of things that smell good of course so I just had to combine them! My goal is to build a successful brand by gaining your trust and loyalty and I'll do whatever I can to make you want to be a part of #teamlatte :)
If you have any questions please
*send me a direct email at chailatteshopofficial@gmail.com
*fill out the form on my contact page
*call or text (if you have social anxiety cause same) 1-706-355-6433
PAYMENT METHODS
- Credit / Debit Cards
- Apple Pay
- AfterPay
REFUND POLICY
Of course if you have a need to consider refunds, returns, or cancellations, you probably ordered a product off of my site. So first, I'd like to thank you for your order! Nothing makes me happier than making my customers happy and as such, I promise to do my very best to deliver an amazing product and customer experience. Rest assured, I will do anything in my power to make sure you have that experience, that being said these are my general policies.....
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* You may cancel an order at any time prior to shipment.
* Any order, once shipped, may receive a full refund once the product has been returned, unopened, undamaged, and postmarked within 10 days of the delivery date.
* If your product arrives damaged/broken please send me an email with photos of the unopened, damaged items for my records. I will more than happily exchange the broken items for new ones and will pay for the items to be reshipped to you. The items being exchanged will need to be postmarked and mailed back to me within 10 days of the delivery date.